Defne ile İngilizce / Ders 07

Ders 07 / 12 · A2–B1 · Morgan & Defne

İngilizce Alışveriş Diyalogları

Defne, Boston’dan aldığı ceketin kusurlu fermuarı için mağazanın İngilizce destek hattını arıyor.

Bu derste: Bir üründeki sorunu açıkla ve değişim koşullarını sor.

İngilizceni bir öğretmenle denemek ister misin?
25 dakikalık deneme dersi ve seviye değerlendirmesi ücretsiz.

Ücretsiz dersini ayırt

Önce dinle.

İlk dinleyişte ana fikri yakala. Sonra ayrıntılara dikkat ederek bir kez daha dinle. Metni ihtiyacın olduğunda aç.

Amerikan İngilizcesi · Yapay sesler · Defne’nin sesi tüm derslerde aynı.

Konuşma metnini göster
Morgan

Thank you for calling customer support. How can I help?

Defne

I bought a jacket at your Boston store last week, but the zipper keeps getting stuck.

Morgan

I'm sorry to hear that. Do you still have the receipt?

Defne

Yes, and the tags are still attached. I've only tried it on at home.

Morgan

Would you like a refund or an exchange?

Defne

An exchange, if possible. I like the jacket, and the medium fits well.

Morgan

Do you have the product number from the receipt?

Defne

Yes. It's five seven two. There's one complication: I'm back in Istanbul now.

Morgan

Thanks for explaining. I'll need to check whether we can arrange an international return.

Defne

Of course. Could you email me the instructions and let me know who pays for shipping?

Morgan

Certainly. Please send us a photo of the zipper first. I'll include the upload link in my email.

Defne

Thank you. I'll wait for the instructions before sending anything back.

Diyaloğu ve ifadeleri yeniden incele
Morgan

Thank you for calling customer support. How can I help?

Defne

I bought a jacket at your Boston store last week, but the zipper keeps getting stuck.

Morgan

I'm sorry to hear that. Do you still have the receipt?

Defne

Yes, and the tags are still attached. I've only tried it on at home.

Morgan

Would you like a refund or an exchange?

Defne

An exchange, if possible. I like the jacket, and the medium fits well.

Morgan

Do you have the product number from the receipt?

Defne

Yes. It's five seven two. There's one complication: I'm back in Istanbul now.

Morgan

Thanks for explaining. I'll need to check whether we can arrange an international return.

Defne

Of course. Could you email me the instructions and let me know who pays for shipping?

Morgan

Certainly. Please send us a photo of the zipper first. I'll include the upload link in my email.

Defne

Thank you. I'll wait for the instructions before sending anything back.

Yararlı ifadeler

The zipper keeps getting stuck.
Fermuar sürekli takılıyor.

Do you still have the receipt?
Fiş hâlâ sizde mi?

I'd like an exchange.
Değişim istiyorum.

Who pays for shipping?
Kargo ücretini kim ödüyor?

Could you email me the instructions?
Talimatları e-postayla gönderebilir misiniz?

Çalışma kağıdı için tarayıcının Yazdır seçeneğini kullan.

Diyalog

Morgan

Thank you for calling customer support. How can I help?

Defne

I bought a jacket at your Boston store last week, but the zipper keeps getting stuck.

Morgan

I'm sorry to hear that. Do you still have the receipt?

Defne

Yes, and the tags are still attached. I've only tried it on at home.

Morgan

Would you like a refund or an exchange?

Defne

An exchange, if possible. I like the jacket, and the medium fits well.

Morgan

Do you have the product number from the receipt?

Defne

Yes. It's five seven two. There's one complication: I'm back in Istanbul now.

Morgan

Thanks for explaining. I'll need to check whether we can arrange an international return.

Defne

Of course. Could you email me the instructions and let me know who pays for shipping?

Morgan

Certainly. Please send us a photo of the zipper first. I'll include the upload link in my email.

Defne

Thank you. I'll wait for the instructions before sending anything back.

Alıştırmalar

1. What is wrong with the jacket?
  1. It is too small
  2. The color is wrong
  3. The zipper gets stuck
2. What does Defne prefer?
  1. An exchange
  2. Another receipt
  3. A larger size
3. Why is the return more complicated?
  1. She is now in Istanbul
  2. She has no receipt
  3. She removed the tags
4. What should she send first?
  1. A new payment
  2. The jacket immediately
  3. A photo of the zipper
5. You want a replacement, not your money back. What do you say?
  1. I’d like a refund, please.
  2. I’d like an exchange, please.
  3. I’d like to buy another one.
6. The return instructions are unclear. What can you ask?
  1. Could I speak to someone about a different order?
  2. Could you tell me about your new collection?
  3. Could you explain what I need to do first?
7. Do you still have the _____?
  1. receipt
  2. recipe
  3. reception
8. Who pays _____ shipping?
  1. for
  2. to
  3. by

Konuşma görevi

Contact a shop about a faulty item. Explain the problem, choose a refund or exchange, and clarify the next step.

Fluenty.tr · Ücretsiz deneme dersi ve seviye değerlendirmesi: fluenty.com.tr