Connection Under Pressure: Make a Realistic Plan
Your information
You are the airline agent. Offer a 19:00 seat with no change fee. The gate closes at 18:40. A meal voucher can be requested. Only when the passenger asks, explain that this fictional case requires collecting and rechecking the bag and keeping the claim tag. Confirm the booking before the passenger leaves.
Do not show this card to the other participant. Exchange the information by asking and answering questions. You may take notes.